FAQ'S

Doveti Bidets is an eCommerce company passionate about providing top level products and service to our clients interested in sustainable luxury. 

Ordering and Payment

What payment methods do you accept?

  • We accept Visa, Mastercard, Amex and Paypal. All of our prices are in US dollars (USD). 

Can I order over the phone?

  • Absolutely just give us a call at 1-888-583-1987. 

Where’s my order confirmation?

  • Within 24 hours of your order you will receive a confirmation email. If not, give us a call at 1-888-583-1987 or shoot us an email at info@doveti.com and we will handle it. 

How do I edit or cancel an order?

  • Give us a call at 1-888-583-1987 or send us an email at info@doveti.com.

Shipping and Delivery

How long will shipping take?

  • Delivery will take 5-10 business days. However in some cases (due to the COVID-19 situation) although we will do our best to ship your order as quickly as possible. A tracking number will be emailed to you along with shipping details within 72 hours of your order but usually by the next day. 

Where do you ship to?

  • We offer free shipping to the lower 48 states. 

Is shipping really free?

  • All products ship free with no sales tax to the Continental US.

What is freight shipping?

  • Large and heavy items ship via freight. A semi-truck is loaded with your order and a time is scheduled for delivery. Check your order for damage before signing for the shipment. 

How do I inspect my order for damage?

  • Open the packing materials and examine the products to make sure there was no damage during shipping. If there is damage, do not sign for the shipment and contact us immediately so we can work on a replacement order.
  • If your order was not shipped via freight, examine it as you normally would and let us know of any damage or defects as soon as possible.

My order was lost during shipping, what do I do?

What kind of installation is offered? 

  • Shipping does not include unpacking or installation.

Shipping Policies 

What are the handling times?

  • Most products ship out in as little as 2-4 days.

What are the shipping times?

  • The standard shipping time is 10 days or less.

When do I receive tracking information for my order?

  • A tracking number will be emailed to you after the order ships.

What happens if my item is backordered?

  • If your item is backordered, we will notify you immediately with the option to wait or to cancel your order and receive a full refund. 

Where do you ship to?

  • We offer free shipping to the lower 48 states. 

My order was lost during shipping, what do I do?

Can my item be shipped to a P.O. box?

  • No, items must be shipped to a physical address.

Product Quality

How do I know the quality of your products?

  • Our website is a reflection of our standards. Rest assured we handpicked each brand and product on our website.   

Return Info and Warranties

Do you accept returns?

  • Yes, we do accept returns. Please see our full Return and Refund Policy for more details.

What if my order is damaged?

Who do I talk to about returning an order?

  • Talk to our customer care at 1-888-583-1987 or email us at info@doveti.com.

PRIVACY AND SECURITY

We are committed to respecting your privacy. We do not sell or disclose our customer information to other sources. During a sales transaction, your credit card information, if submitted, is never stored. Any information we collect from you is solely for the processing of your order. If you choose to sign up for our mailing list, on occasion we will send you targeted marketing information or special product offers. In every marketing email you will have the option to unsubscribe and avoid receiving future emails from us.